Terms of service

TERMS & CONDITIONS – MERGEWIFI

PLEASE READ CAREFULLY. BY CHECKING THE BOX IN YOUR SHOPPING CART, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS. THESE TERMS FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU (“CUSTOMER”) AND MERGEWIFI, LLC (“MERGEWIFI”).

1. NATURE OF SERVICE

  • MergeWifi is an internet service provider utilizing cellular networks to deliver internet access for residential and mobile use.

  • All MergeWifi service plans are prepaid, month-to-month, and require no credit check.

  • This is a prepaid service. NO PRORATED, PARTIAL, OR MID-CYCLE REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES.

2. PAYMENT, BILLING & CHARGES

  • Service is billed on a prepaid basis. Charges will appear on your payment method as MergeWifi, LLC.

  • An Administrative and Regulatory Fee will apply to each account.

  • By subscribing, you agree that:

    1. You will not initiate or pursue any chargebacks, reversals, or payment disputes against MergeWifi for services rendered.

    2. Any such chargeback will be considered a breach of this Agreement, and MergeWifi reserves the right to pursue collection, damages, and legal remedies.

3. SERVICE LIMITATIONS

  • MergeWifi does not guarantee minimum download or upload speeds, or uninterrupted connectivity, due to factors beyond our control (including tower availability, congestion, environmental conditions, and customer equipment).

  • Service performance may vary and is provided on a commercially reasonable efforts basis only.

  • MergeWifi reserves the right to limit, suspend, or reduce speeds if you violate the Fair Use Policy or abuse network resources.

4. TRIAL PERIOD

  • MergeWifi offers a 14-day trial period beginning on the date of your initial payment (not the date of hardware receipt).

  • During this period, you may cancel and receive a refund of the subscription amount and any purchased equipment, less activation/membership fees.

  • You must return all equipment in original packaging within 30 days to qualify for a refund.

5. CANCELLATION POLICY

  • To cancel, you MUST CALL CUSTOMER SUPPORT at 1-800-548-7067. Email or social media cancellation requests will not be accepted.

  • For your protection, only the account holder may cancel service. MergeWifi reserves the right to request verification of identity before processing cancellation.

  • Upon cancellation, you will be provided a return shipping label (if applicable).

6. EQUIPMENT POLICY (PURCHASED HARDWARE ONLY)

  • After the 14-day trial period, purchased hardware becomes your property.

  • NO REFUNDS WILL BE ISSUED FOR HARDWARE RETURNS AFTER 30 DAYS FROM PURCHASE.

  • If cancelled during the trial period, equipment must be returned in original packaging with all included accessories within 30 days to qualify for a refund.

7. WARRANTY & PROTECTION PLANS

  • Manufacturer Warranty: One (1) year from purchase date. Warranty excludes damage from misuse, accidents, natural disasters, or modifications.

  • Router Protection Plan: Optional coverage is available for customer-owned equipment. Terms include:

    • Customer must first contact MergeWifi Customer Support for troubleshooting.

    • If the router cannot be repaired, a replacement will be issued in accordance with the plan.

    • Coverage is void if the equipment has been tampered with, disassembled, or modified.

    • Replacement requests are limited to one (1) per year.

    • A deductible may apply.

8. NO REFUNDS BEYOND 30 DAYS

  • EXCEPT DURING THE INITIAL 14-DAY TRIAL PERIOD, ALL SALES ARE FINAL AFTER 30 DAYS FROM PURCHASE OF HARDWARE.

  • NO REFUNDS WILL BE ISSUED UNDER ANY CIRCUMSTANCES BEYOND 30 DAYS.

  • Subscription payments are non-refundable.

9. LIMITATION OF LIABILITY

  • MergeWifi shall not be liable for:

    • Service interruptions, reduced speeds, or lack of coverage.

    • Loss of business, revenue, data, or any consequential damages.

  • Total liability for any claim shall not exceed the amount paid by Customer for service during the prior 30 days.

10. DISPUTE RESOLUTION & GOVERNING LAW

  • Any disputes, claims, or legal actions shall be resolved by binding arbitration in the State of Texas, pursuant to the Federal Arbitration Act.

  • Customer waives the right to participate in class actions, jury trials, or consolidated claims.

11. AMENDMENTS

  • MergeWifi reserves the right to update or amend these Terms & Conditions at any time. The most recent version will always be available at checkout and on our website.

12. CONTACT INFORMATION

For questions, cancellations, or claims:

📧 policy@mergewifi.com

📞 1-800-548-7067

✅ By checking the box at checkout, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety.